A new survey says just 5% of renters report having a negative experience with their landlord.
Nearly a quarter (24%) of renters describe their relationship with their landlord as friendly, almost one in four (24%) as professional.
Many tenants (30%) also describe having a neutral feeling towards their landlord.
Specialist insurer Hiscox draws this conclusion by analysing over 1,000 tenant–landlord conversations on Reddit, offering a snapshot of the issues most frequently discussed online.
Respecting tenant privacy is the most talked-about landlord trait online
A Reddit analysis of tenant discussions highlights the landlord traits most frequently discussed by renters online, with respecting tenant privacy topping the list.
The full breakdown of priorities is shown below:
| Landlord trait | Number of Reddit upvotes | % of total upvotes |
| Respecting tenant privacy | 1,003 | 59% |
| Responsiveness to repair requests | 264 | 16% |
| Clear communication with tenants | 226 | 13% |
| Fair rent pricing and transparency | 169 | 10% |
| Providing a safe and habitable environment | 36 | 2% |
Hiscox admits that this Reddit analysis reflects the issues that appear most commonly in online conversations about tenants and landlord experiences, rather than a representative ranking of what all renters across the UK consider most important.
Neglected repairs are the most frequently discussed tenant frustration online
Alongside the most talked-about positive traits, the research also highlights the issues that generate the most tension in online tenant discussions. From repair delays to unclear communication, several recurring problems stood out. The table below breaks down the most common frustrations raised by tenants:
| Landlord trait | Reddit upvotes | % of total upvotes |
| Neglecting repairs or property upkeep | 1,018 | 49% |
| Failure to comply with legal obligations | 416 | 20% |
| Unfair rent increases or hidden charges | 290 | 14% |
| Unclear or dishonest communication | 217 | 10% |
| Intrusiveness or excessive inspections | 118 | 6% |
| Withholding deposits unfairly | 32 | 2% |
The findings suggest that online tenant discussions are most heavily driven by complaints about basic housing standards. Nearly half (49%) of complaints focused on neglected repairs, highlighting how important it is for tenants to feel comfortable and secure in their space.
Other common issues, including unmet legal obligations or unexpected charges, show that clear communication and fairness are commonly spoken about. Minor frustrations, such as intrusive inspections or withheld deposits, can have a significant impact on the overall quality of the renting experience.
This article is taken from Landlord Today