A new UK lettings app, which is claimed to be the first to give letting agents, landlords and tenants their own dedicated portals within a single platform and to better track communication between all three parties, has launched this week.
PocketLord will allow parties to communicate, manage maintenance, sign agreements and order services through the app, which is available now on iOS, Android and web.
The three portals
In their portal, landlords get portfolio oversight, direct communication with their agent and tenants, service ordering and full visibility of maintenance requests, inspection reports and tenancy history.
Letting agents, meanwhile, can access a full operational dashboard that includes property management, tenant onboarding, staff management, service ordering, document control and custom branding with their own agency logo.
Tenants can use their portal to report maintenance issues with photos, message their landlord or agent, view inspection reports and sign tenancy agreements from their phone. This allows better tracking and visibility of the rent process stages within one app.
The company said this will be particularly useful for tracking maintenance requests, which tend to come in via text message, email, or phone call and can easily get lost, leading to tenant disputes.
Instead, tenants can new report the problem via the app with a photograph and description. The in-app notification centre notifies both the landlord and letting agent instantly. The agent can then forward the maintenance request directly to a tradesperson via email from within the app, with all details and photos attached. Replies are then routed back through the app, visible to all parties.
The built-in messaging system links messages to the relevant property and tenancy and creates a searchable record. It includes a notification centre with a real-time unread count and notifications are generated automatically for every significant event.
A ‘quiet revolution’
PocketLord said that for an industry where disputes frequently come down to “who said what and when”, having every conversation timestamped and linked to the right property is a “quiet revolution”.
Tenant onboarding and property onboarding can also be handled within the app.
PocketLord has been designed from the ground up with the Renters’ Rights Act 2025 in mind to ensure compliance and also includes a built-in service marketplace where agents and landlords can order from approved suppliers.
Stuart McCormick, founder of PocketLord and miProgram, said: “The lettings industry has been crying out for a single platform that connects everyone involved in a tenancy. Right now, nothing is joined up. We’ve built PocketLord so that the agent, the landlord and the tenant all share one system. When something happens, everyone who needs to know, knows.”
“PocketLord isn’t a generic project management tool with a property skin – it’s purpose-built for how agents, landlords and tenants actually work,” he said.
This article is taken from Landlord Today